Introduction:
The auto-attendant is the electronic voice that answers each call to the NexPath telephone system.
The NexPath auto-attendant is the most flexible and configurable of its type in the industry.
The NexPath system can be programmed to optionally use the auto-attendant, or to ring extensions directly first,
and then optionally go to the auto-attendant.
There are a variety of extension types on the NexPath Telephony Server. Extensions can be physical stations, voice mail boxes,
ghost or speed dial extensions, or associated with scripts or programs. The auto-attendant extensions are of the latter type: dialing an auto-attendant extension causes the NexPath Telephony Server to execute the script language in the auto-attendant
program file.
Using this concept, the auto-attendant capabilities of the NexPath Server are extremely
sophisticated, with levels in the logic tree limited only by memory and resources. Auto-attendant
programs are managed using the web browser with a visual display of the logic and flow. Auto-attendant programs
are managed and edited as disk files. Each auto-attendant program is then
connected (associated) to an extension to make it active on the system.
Multiple auto-attendants can be configured on the system, with each outside (trunk) line answered by
a different auto-attendant, if desired.
Auto-Attendant General Capabilities:
- Number of user auto-attendant programs limited only by disk space resources
- 50 auto-attendant programs associated with extensions in a running system
- Levels unlimited; only limited by memory and resources
- Graphical display of auto-attendant program and editing
- Auto-attendant editing by web browser; intra-net or Internet (Remote Administration)
- Auto-attendant chaining
- Recording of audio via handset on or off-site
- Copying audio files via network (web browser)
Auto-Attendant Selectable Options:
- Play optional message(s) and go to Next Choice
- Play optional message(s) and go to Previous Choice
- Play optional message(s) and Repeat Choices
- Play optional message(s) and Go back to any previous level
- Play optional message(s) and then Disconnect
- Internal Dial Tone
- Play optional message(s) and then Call Extension
- Play optional message(s) and Call another auto-attendant extension
- Play optional message(s) and Call a speed dial extension (off-site number)
- Play optional message(s) and Call a voice mail box (record message)
- Play optional message(s) and Call operator (same as call extension)
- Dial by Name (choice of first or last name)
- Play optional message(s) and Collect extension digits
- Collect rest of extension
- Timeout action with configurable timeout in seconds (with optional message)
- Entry not defined action (with optional message)
- Play optional message(s) and Wait for one of 12 choices (0-9,#,*)
- Begin Automated Call Distribution (ACD) Group
